About samanaga
About samanaga
Blog Article
“We have a good amount of laptops being used by revenue on site so aquiring a stable cloud asset tracker aids”. Yet another process director also explained that Samanage aids him to organize and routine upgrades and servicing even whilst he focuses on procedure improvement.
Samanage just isn't so preferred without a cause. It scored pretty high in our test of assist desk software package expert services and our our evaluation workforce was impressed Together with the features and high quality of provider furnished by this Software.
By having an IT Service Catalog, you can determine and publish which aid products and services are accessible with your on-line site, very like a shopping cart of small business services. The catalog also serves being a, for not enough a much better term, firewall from nuisance requests.
Jerzak and his workforce didn't have an efficient system in spot for follow up and making certain that requests, incidents, and issues ended up settled within a well timed method. “It was surprising that even between a small crew like ours we even now experienced interaction issues,”
“In the first 4 months because deploying Samanage Company Desk, we experienced a lot more than 700 incidents entered and settled,”
Samanage is often a very popular ITIL-Prepared IT assistance desk and asset administration Option which can be deployed by means of cloud. It promises to streamline your IT help workflows and give you full visibility of IT assets from order to depreciation. With this detailed Samanage evaluate, we’ll assess every one of the vital aspects of the application and we’ll go over the elements that basically have earned attention.
This supplies providers Substantially agility to scale their aid infrastructure as enterprise expands or contracts. The seller gives a quotation determined by the volume of aid agents and asset equipment. No matter whether you might have 5 or five hundred brokers, your pricing approach might be tailored to match your IT operational scale.
To begin with Rose and Jerzak started their seek for a completely new Alternative that may help resolve the computer software asset management piece. As they commenced the whole process of attempting to find a brand new IT asset management Resolution, they recognized that what Additionally they necessary was a comprehensive help desk software program Answer.
We’ll also critique the most typical consumer opinions with regard to the program to point out what genuine persons working with Samanage think about their service. Hopefully immediately after reading through our Assessment you’ll have an even better knowledge of just what the software program does And exactly how it will help you company.
said Brian Jerzak, IT director. “We had the knowledge, but none of it absolutely was at our fingertips. It took us loads of time and sources to assemble it.”
Its ability to streamline support workflows, greatly enhance visibility throughout IT functions, and supply great purchaser assist have attained the software program certainly one of our primary awards.
One among Samanage’s price propositions is that it lends businesses better visibility on challenges and incidents; effectively, we predict The seller should really prolong the visibility pitch to its asset administration.
In a issue of weeks, we had been capable of streamline our provider requests and shipping flows by delivering Anyone–the massive manager to assistance brokers to rank and file throughout departments–larger visibility of their requests. Similarly, an agent can quickly increase a check here ticket by simply clicking the “+” button on the interface.
“Deploying an employee service management attitude, coupled with the business-broad support desk platform that supports it – like Samanage -- will help boost worker productivity and much better connect workers for their consumers. We're excited about the chance to provide our merchandise together with the reach and toughness of SolarWinds to empower IT companies in businesses of all dimensions to achieve better business results.”